WHAT DOES THE STATUS OF MY REQUEST MEAN?
Penn State's Interlibrary Loan management system, ILLiad, uses various statuses to track Interlibrary Loan requests. These statuses may be used to pinpoint the exact location of any given item at any given time. They reflect your actions in the process as well as those of library staff.
- Awaiting Copyright Clearance
Your article request is awaiting copyright processing to determine if any copyright fees need to be paid. - Awaiting Request Processing
Your request is through the copyright clearance process, if necessary, and is now ready to be searched and requested from potential libraries. From here it may be routed to various staff for processing. You will see different staff names in this status. - Cancelled By Customer
You cancelled this request and no longer want the requested item. You cancelled the request from the “transaction information” page of the item. “Cancel Request” option is located under “View – Outstanding Requests” selection from the ILLiad left menu bar. If you still want this item, choose "Resubmit Request." - Cancelled By ILL Staff
Your request was cancelled by Interlibrary Loan staff. You should have received an email message explaining why the item was cancelled. If you are unsure why the request was cancelled, you can contact ILL staff by using the ASK! button on the right. Please include the transaction number with your question. - Checked Out to Customer
Your requested item arrived, was processed by interlibrary loan staff, and is checked out to you. Until the item's status is changed to 'Item Checked In', you are responsible for the item. - Delivered to Web
Your requested article was posted to your ILLiad account where it can be viewed and/or downloaded electronically via Adobe Acrobat. You should have received an email telling you it was available for viewing. - Item Returned
Your requested and returned item was returned to the lending library. - Odyssey Document Received
Your requested article was shipped by a lending library and was automatically received by the ILLiad system and posted to your ILLiad account. You received an email about it being available for viewing. - Renewed by Customer
You renewed the item by selecting “Renew Request” from the “transaction information” page of the item. “Renew Request” option is located under “View – Checked Out Items/Renew” selection from the ILLiad left menu bar. - Request Finished
Your request has successfully gone through the entire interlibrary loan process, from requesting to receiving and if necessary, returning the item to interlibrary loan. Requests with this status are archived under 'View – History of Requests' selection from the ILLiad left menu bar. - Request In Processing
Your request is currently being processed by Interlibrary Loan staff. - Request Sent
Your request was sent to several owning libraries and Interlibrary Loan staff are waiting for a response. - Re-Submitted by Customer
Your request was cancelled by Interlibrary Loan staff, but you still want the item. Therefore, you used the “Resubmit Request” button from the “transaction information page” of the cancelled request.
If you have questions regarding your status, contact Interlibrary Loan.